After all the run around and nonsense I went through with Blue Shield (BS) over the last several months, I finally have my authorization to see a nutritionist. Mind you, this would have been more useful when I was re-embarking on the gluten free lifestyle back in July. Better late than never.
Long story short-ish: BS only covers nutrition services for diabetics. Anyone else is SOL.
It wasn’t that the customer service agents weren’t sympathetic; once I explained to them that celiac disease is an auto-immune disorder treatable only through diet, they understood. But they couldn’t just contravene policy on my say so. So I needed an authorization, which meant my doctor needed to contact them. Which she did. And the authorization department told her that I didn’t need an authorization.
Rinse, repeat. Six or seven times.
I believe my PC doc sent a letter of medical necessity, sort of jumping past the authorization department confusion. And so, today, I’ll be seeing a nutritionist.
Fingers crossed that it will go well.
And yes, I’m bringing my medical binder.